Managed IT and Security Services FAQ

Get clear answers to common questions about our managed IT and security services. Learn how Metro Tech Group supports small businesses with reliable IT support, cybersecurity solutions, and expert guidance.

General Information

What is Metro Tech Group's core mission?

Metro Tech Group is dedicated to safeguarding your digital assets and helping you navigate the complexities of modern IT and cybersecurity with comprehensive solutions.

What makes Metro Tech Group different from other providers?

We offer integrated services, combining expert IT infrastructure management, cutting-edge cybersecurity, and dedicated support with a proactive and custom-tailored approach to meet your unique needs.

How long has Metro Tech Group been in business?

While specific years are not disclosed here, our journey from a small startup to a leading MSP specializing in comprehensive technology solutions and advanced Cyber Security is a testament to our dedication, expertise, and unwavering commitment to customer satisfaction.

Do you serve businesses of all sizes?

Our custom solutions approach means we work closely with you to understand your unique needs, allowing us to effectively serve businesses ranging from small and medium-sized enterprises to larger organizations.

What industries do you specialize in?

Our expertise is broad, allowing us to adapt our comprehensive IT and cybersecurity solutions to various industries, ensuring robust protection and efficient operations regardless of your sector.

Cybersecurity Services

What foundational cybersecurity services do you offer?

Our foundational services include Endpoint Detection & Response (EDR), SASE, Patch Management, Data Backup & Disaster Recovery (BDR), DNS Protection, and specialized SaaS Backup to secure your core environment.

How do you proactively manage cyber threats?

We employ continuous Vulnerability Management & Scanning, SIEM, Managed Detection & Response (MDR), Threat Intelligence, and Dark Web Monitoring to continuously detect and neutralize threats before they impact your business.

Can you help us with compliance standards like HIPAA or PCI?

Yes, we provide comprehensive compliance support for various standards including SOC 2, HIPAA, PCI DSS, NIST CSF, CIS Controls, GDPR, FDA, ISO 27001, HITRUST, and CMMC, ensuring your adherence to critical regulations.

What advanced cybersecurity offerings do you have?

Our advanced offerings include Cloud Security as a Service, Virtual CISO (vCISO) Services, and Threat Hunting Services, providing specialized expertise for complex and emerging security challenges.

How does your MDR/SOC as a Service protect our organization?

Our Managed Detection and Response (MDR) / Security Operations Center (SOC) as a Service provides 24/7 active threat monitoring, detection, and rapid response capabilities, essentially acting as an extension of your security team.

What is the importance of Identity & Access Management (IAM)?

IAM is crucial for controlling who has access to what resources. Our services in MFA, Password Management, and Identity and Access Governance ensure secure user authentication and proper access rights, minimizing unauthorized access risks.

Do you offer security awareness training for employees?

Yes, we provide comprehensive Security Awareness Training to educate your employees about common cyber threats, best practices, and your organization's security policies, turning your staff into a strong line of defense against cyberattacks.

Penetration Testing Services

What is penetration testing, and why is it important?

Penetration testing is a simulated cyberattack against your systems, applications, and networks to identify and exploit vulnerabilities. It's crucial because it provides real-world insights into your security posture, helping you proactively strengthen defenses before malicious actors can exploit weaknesses.

What types of penetration tests do you perform?

We conduct a wide range of tests including Web Application, API, Mobile App, External, Internal, Cloud, Hardware, Medical Devices, Wireless, Physical, IoT/OT, ICS, and Source Code analysis, covering all critical aspects of your digital and physical environment.

How does compliance testing fit into your pen testing services?

Our compliance testing assesses your systems against specific regulatory frameworks like HIPAA, PCI DSS, GDPR, ISO 27001, and CMMC, ensuring your infrastructure not only stands up to general threats but also meets industry-specific security mandates.

What kind of reports do I receive after a pen test?

You receive Detailed Exploit Reports showing each identified vulnerability with steps to reproduce and impact analysis, regular Status Reports on our progress, and a Detailed Explanation on Remediation with actionable steps and guidance to fix findings.

Do you provide support for remediation after a test?

Absolutely. Our Detailed Explanation on Remediation offers specific, actionable guidance to fix identified vulnerabilities. We also offer ongoing support and can advise on best practices and configuration changes to enhance your security posture post-test.

Managed IT Services (MSP)

What IT infrastructure management services do you provide?

We provide comprehensive management for your Network Infrastructure, Servers & Virtualization, Cloud Infrastructure (IaaS/PaaS), and Workstations & Devices, ensuring optimal performance, stability, and uptime across your entire IT ecosystem.

How do you support our end-users and daily operations?

Our End-User & Operational Support includes responsive IT Helpdesk & Remote Support, On-Site Support & Field Services for physical issues, and efficient Software Deployment & Configuration for your team's productivity.

Can you help manage our cloud or network infrastructure?

Yes, we specialize in both Network Infrastructure Management (routers, switches, Wi-Fi) and Cloud Infrastructure Management (AWS, Azure, Google Cloud), optimizing your systems for efficiency and operational excellence.

Do you support business-specific applications like Microsoft 365?

Yes, we offer full lifecycle administration for Microsoft 365 & Google Workspace, Unified Communications Management, and support for Shared File & Document Management, alongside support for various Line-of-Business (LOB) applications.

What are the benefits of choosing an MSP like Metro Tech Group?

By partnering with us, you gain access to expert IT resources, proactive issue resolution, improved operational efficiency, reduced IT costs, enhanced security posture, and strategic guidance to align your technology with business goals.

How do you handle IT procurement and asset management?

We streamline IT Procurement & Vendor Management, handling the acquisition of hardware and software, and provide IT Asset Lifecycle Management, tracking all assets from purchase to retirement to optimize utilization and ensure compliance.